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Tips and Views from AeroDS

customer service

The Meaning of Customer Service

February 15, 2017

Our commitment to providing quality air conditioning and heating service in a timely manner goes beyond the period at which we are visiting your home. It includes how responsive we are at the initial point of contact, the quality of work performed when we come out to your home and our ability to follow up with customers to ensure your satisfaction.

Perhaps you think you are in need of a new HVAC and would like to schedule an appointment to have your current system assessed and possibly replaced. From the moment you visit our website to send us an e-mail or pick up the phone to call our Lakeway or Georgetown office, we want you to feel taken care of. We want you to feel as though your concerns are heard and that your issue is well on its way to being taken care of.  We will schedule an appointment that fits within your schedule and send out a technician that will show up on time and provide you with a free estimate.

Whether you are in need of installation, maintenance or repair services, you will be greeted by a friendly and knowledgeable member of our team. They will talk through the particulars of your situation and leave you with the proper paperwork of what products were installed and services performed. Feel free to give us a call if you have further questions about your new equipment, we understand that some questions might have escaped you at the time of installation. For instance, we once made a return visit to a home where we had installed a Lennox Si30 Smart Thermostat. The homeowner was unsure how to operate it and requested another lesson in how to utilize all of its features. What was our response in this situation? No problem! Paul Slack, our Business Manager, made a special trip out to demonstrate how to use the smart thermostat and by the time he left, the homeowner was an S30 expert.

As a company in the service industry, we believe that the word “service” extends beyond the actual work performed. Our Yelp is a testament to our dedication to service over the years. We value referrals and lifelong customers and in order for these relationships to grow, we have to hold up our end of the bargain! And we are more than happy to do so.

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